Canada's Auditor General has found the federal government failed to secure best value for money when updating the technology behind its call centres, with an uncorrected error snowballing into significant cost overruns. The report raises fresh concerns about Ottawa's track record on large-scale government IT projects.
Vizadz.comAG flags 'significant' cost overruns at federal call centre tech overhaul
Canada's Auditor General has found the federal government failed to secure best value for money when updating the technology behind its call centres, with an uncorrected error snowballing into significant cost overruns. The report raises fresh concerns about Ottawa's track record on large-scale government IT projects.
- federal government
- auditor general
- call centres
- tech overruns
- public service
- ottawa
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