Last updated: August 4, 2026
By accessing or using VIZADZ (“the Service”, “we”, “us”, “VIZADZ”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.
We may revise these Terms at any time by posting an updated version with a new “Last updated” date. For material changes we will provide notice by email or in-app. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
You must be at least 13 years old to create an account. If you are between 13 and 17 years of age (a “Minor”), you may only use the Service with the involvement, consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf and accepts responsibility for your use of the Service.
Minors may not: (a) enter into paid subscriptions, boosts, or any purchase without verifiable parental/guardian consent; (b) post, claim, or interact with offers in age-restricted categories (including nightlife, alcohol, tobacco, cannabis, gambling, firearms, or any 18+/19+ content); or (c) share sensitive personal or financial information. Age thresholds follow the legal age of majority in your province, state, or country (18 in most of Canada and the U.S.; 19 in some Canadian provinces).
We do not knowingly allow children under 13 to use the Service. If we learn a user is under 13, or that a Minor is using the Service without the required consent, we may suspend or remove the account. Parents/guardians may contact us at info@vizadz.com to review or delete a Minor’s account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
VIZADZ is a local-discovery advertising platform. We provide the tools that let users (“VIZsellers”) create and post advertisements, offers, deals, events, listings and public-service notices, and that let other users (“VIZbuyers”) discover and respond to them. VIZADZ is not a party to, and is not involved in, any actual transaction, agreement, sale, exchange, appointment, or interaction between users.
WE ARE NOT RESPONSIBLE FOR THE NATURE, ACCURACY, LEGALITY, QUALITY, OR SAFETY OF ANY AD, OFFER, PROMOTION, OR CONTENT POSTED BY USERS, FOR ANY FALSE, MISLEADING, OR UNFULFILLED PROMOTION, OR FOR ANY ACT OR OMISSION OF ANY USER. Our role is limited to allowing users to post and discover ads. Any dealing, communication, payment, or interaction you have with another user or merchant beyond the Service is solely between you and that party, at your own risk.
You are solely responsible for verifying the identity, legitimacy, and claims of any party you interact with, and for complying with all laws applicable to your ads and dealings (including consumer-protection, advertising, tax, and licensing requirements).
You agree that VIZADZ, its owners, affiliates, officers and staff shall not be liable for, and you release and hold us harmless from, any loss, damage, injury, harm to reputation, loss of funds, fraud, or dispute arising out of or relating to any ad, promotion, or user interaction. See also “Indemnification” and “Limitation of liability” below.
VIZADZ offers an optional Concierge service in which our team helps set up your profile, ads, exclusive feature, visuals, agency/multi-brand accounts, imports/migrations, or optimizations on your behalf. You review and approve the result before it goes live. Nothing is published to your account without your approval.
Concierge is pay-per-use: your first managed setup is free, and each additional setup is charged once (a one-time fee in CAD or VIZpoints) — it is NOT an ongoing subscription. Optionally, frequent users may buy a monthly Concierge pass (Lite / Plus / Pro) that includes a set number of setups per month. Unused setups do NOT roll over to the next month, and you may end a Concierge pass at any time from your settings — it will simply stop renewing. All Concierge prices are set by VIZADZ and shown before you submit.
You may optionally add “Hire VIZADZ Creative” to any Concierge setup — a premium add-on in which our team produces custom visuals, copy and research for you (beyond simply assembling details you provide). This add-on carries an additional one-time charge on top of the base setup (or a combined done-for-you-with-creative bundle price), shown before you submit. A first-time introductory discount may apply once per customer. Add-on and bundle prices, and any intro discount, are set by VIZADZ and displayed live at checkout.
Refunds for the Hire VIZADZ Creative add-on are tiered to the work completed, because it is original work by professional designers: (1) 100% refund if you cancel before our team starts work; (2) 50% refund once work has started (after we've delivered at least one draft or revision); (3) no refund once the final deliverables have been handed over (or the majority of the work is complete/approved). You choose how any refund is issued each time — either back to your original payment method or the equivalent value in VIZpoints platform credit; in exceptional cases, at our discretion and with your agreement, we may offer platform perks instead. Refunds are calculated on the amount actually paid (after any intro discount). This applies to the creative add-on only; the base setup fee follows the standard Concierge terms.
You are responsible for the accuracy and legality of the information and media you provide for a Concierge request, and for reviewing the finished setup before approval. VIZADZ is not liable for content you supply.
VIZADZ lets an account owner invite another member (an “agency manager” or delegate) to help manage their account, and lets managers act on accounts they have been authorised for. VIZADZ is a NEUTRAL PLATFORM: we do not process, hold, escrow, or transmit any payment between members. Any fee for management services is arranged and paid DIRECTLY between the two parties (using VIZpoints, which are trackable on both sides, or by any off-platform method they choose). VIZADZ charges only for its own subscriptions and services.
Before any management or “switch-in” access begins, BOTH the account owner and the manager must (a) accept the VIZADZ standard management agreement, (b) each confirm that payment for the arrangement has been agreed/made, and (c) agree the time span of the arrangement. Management access expires automatically when that time span ends, and either party — or VIZADZ — may end it sooner.
By entering into a management arrangement, both parties acknowledge that: VIZADZ is NOT liable for any misuse of an account by a manager or by an owner; VIZADZ remains neutral in disputes but will help resolve issues where it reasonably can; and VIZADZ may suspend, revoke, dismiss, or ban accounts or partnerships that act in bad faith in order to keep the platform safe and enjoyable for everyone. Where payment is made via VIZpoints, both sides have a trackable record; where payment is made off-platform, both parties’ in-app confirmation is their acknowledgement that payment terms were agreed and VIZADZ bears no responsibility for it.
This member-to-member management is separate from VIZADZ staff “Act-As” support access, which is platform-governed, never involves payment to or from members, and is described in its own section below.
If you provide a phone number (landline or mobile), you agree that VIZADZ may occasionally send you text messages and confirmations — for example verification/one-time codes, onboarding help, Concierge updates, and service notices. Message frequency varies.
Message and data rates may apply. You are solely responsible for any fees, service charges, or taxes imposed by your carrier, phone/mobile service provider, or messaging platform, according to the rules of your country, state/province, region, or plan. Check with your provider if you are unsure.
VIZADZ is NOT responsible for any loss of data, failed, delayed, or undelivered transmissions, frequency or network issues, carrier outages, device incompatibility, or any misuse of your phone or mobile device. Delivery depends on your carrier and is outside our control, and carriers are not liable for delayed or undelivered messages.
You can opt out of non-essential texts at any time by replying STOP (where supported) or by adjusting your notification preferences; standard essential security messages such as login/verification codes may still be sent while your account is active. Reply HELP for help.
Paid plans (VIP, Business) renew automatically on a monthly cadence until cancelled. One-time purchases (such as a 3-Day Spotlight, Featured Profile, or a Live-Now boost) are charged once at the time of purchase and are non-recurring.
All prices are shown and charged in Canadian dollars (CAD) unless stated otherwise, and may be subject to applicable taxes (e.g. GST/HST). We use Stripe to process payments and never store your full card number on our servers.
You can cancel a subscription at any time from your Account → Membership. Your access continues until the end of the current billing period.
When a VIZseller publishes an offer with an 'Expected claims' value, they are making a binding promissory commitment to honor that volume of VIZcodes. Once active claims (Claimed + Redeemed) cross the commit threshold (default 50% of expected, seller-tunable), the offer becomes committed and force-cancellation triggers the Trust Promise.
By submitting a committed offer, the VIZseller IRREVOCABLY AUTHORIZES VIZADZ to auto-bill, via Stripe and against the payment method on file, a 1% Trust Fee (calculated as offer face value × number of locked claims) at the moment of force-cancellation. This fee is the platform penalty for dishonoring promissory notes issued to VIZbuyers. The Trust Fee is NON-REFUNDABLE, NON-NEGOTIABLE, and is not eligible for chargeback dispute — initiating a chargeback against a Trust Fee constitutes a material breach of these Terms and grounds for immediate account suspension.
In parallel, every affected VIZbuyer receives an automatic courtesy code (10–15% off their next visit to the same merchant, capped at $20–$35 by category, valid 60–90 days). The merchant honors the courtesy code at their own POS. VIZADZ does not hold escrow or transmit cash to or from VIZbuyers.
VIZADZ exists to protect the trust between local merchants and their neighborhoods. Repeated force-cancellations may result in reduced placement, removal of trust badges, escalating platform fees, or account suspension. VIZADZ retains sole discretion to waive Trust Fees in cases of documented merchant emergency (e.g. natural disaster, death of operator), reviewed case-by-case via the Trust Fee Ledger.
Below the commit threshold, cancellation is free of trust-fee charges. Open claim holders are still notified and may release their slot without penalty.
Subscription refunds and one-time purchase refunds are governed by our Refund Policy. Please review it carefully.
You retain ownership of content you post (offers, reviews, comments, images, video, audio). By posting it on VIZADZ you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt, display, and distribute that content within and in connection with operating, promoting, and improving the Service.
You represent and warrant that you own or have all necessary rights, licences, and permissions to the content you post (including any music, footage, logos, trademarks, or likenesses it contains), and that it does not infringe any third party’s intellectual-property, privacy, or publicity rights.
You may not post content that is unlawful, fraudulent, defamatory, infringing, obscene, hateful, harassing, or that violates someone else’s rights. We may remove any content at our discretion.
The Service may offer AI-assisted features (for example the VIZbot ad-maker, AI copy, and AI image generation). Content you generate with these tools (“Output”) is provided to help you create your ads; you are solely responsible for reviewing, editing, and using the Output, and for ensuring it is accurate, lawful, and does not infringe any third party’s rights.
You may not use AI features to create content that is deceptive, impersonates a real person or business without authorization, produces deepfakes, or that is illegal, harmful, hateful, sexual involving minors, or otherwise violates these Terms. AI Output may be imperfect or inaccurate and is not professional, legal, medical, or financial advice.
As between you and VIZADZ, you own the Output you lawfully generate, subject to the licence you grant us in “User content & licence” above and to the terms of any underlying AI provider. You must not represent AI-generated Output as human-created where doing so would mislead consumers or breach applicable advertising law.
To keep VIZADZ safe and trustworthy, you agree NOT to, and not to assist or permit others to:
(a) post fraudulent, deceptive, fake, or misleading ads, offers, prices, or availability; (b) impersonate any person, business, official, or entity, or misrepresent your affiliation; (c) post content that is illegal, infringing, hateful, harassing, threatening, sexually explicit, or that exploits or endangers minors;
(d) manipulate or abuse platform mechanics — including fake reviews, ratings, likes, saves, claims, follows, watch-time, or engagement; creating or operating multiple or fake accounts; vote/metric manipulation; or artificially inflating or deflating rankings, results, or analytics;
(e) abuse trust, payment, or promotional systems — including fraudulent chargebacks, fee circumvention, coupon/VIZcode fraud, reselling access, or exploiting boosts, rewards, VIZpoints, referrals, or free trials in bad faith;
(f) scrape, crawl, harvest, reverse-engineer, decompile, or use bots, spiders, or automated means to access, copy, or interfere with the Service or its data; (g) upload malware, attempt to breach security, probe or test vulnerabilities, or gain unauthorized access to accounts, systems, or data;
(h) spam, phish, harvest contacts, send unsolicited messages, or misuse the messaging, comment, or contact features; (i) harass, stalk, threaten, dox, or defame other users; or (j) use the Service to violate any applicable law, sanction, or third-party right.
Violations may result in content removal, feature limits, loss of badges or placement, fees, suspension, or permanent termination, and we may report unlawful activity to authorities. We may investigate suspected abuse and cooperate with law-enforcement and legal requests.
The VIZADZ name, logo, software, design, and content (excluding user content) are owned by VIZADZ or its licensors and protected by intellectual-property laws. We grant you a limited, revocable, non-transferable licence to use the Service for its intended purpose. You may not copy, modify, distribute, or create derivative works of the Service without our written permission.
We respect intellectual-property rights and expect users to do the same. If you believe content on VIZADZ infringes your copyright or trademark, send a notice to info@vizadz.com including: (1) identification of the work; (2) the URL/location of the allegedly infringing content; (3) your contact details; (4) a good-faith statement that the use is unauthorized; (5) a statement, under penalty of perjury, that the information is accurate and you are the rights-holder or authorized to act; and (6) your physical or electronic signature.
We will review valid notices and may remove the content and, for repeat infringers, terminate accounts. Affected users may submit a counter-notice. This process is intended to be consistent with the U.S. DMCA and Canadian copyright “notice-and-notice” requirements.
The Service may contain links to, or integrate with, third-party websites, merchants, or services (for example payment processors, mapping/directions, external social or store links posted in ads). We do not control and are not responsible for the content, products, practices, or policies of any third party.
Accessing third-party sites or services is at your own risk and subject to their terms and privacy policies. VIZADZ is not liable for any loss or damage arising from your use of, or reliance on, any third-party content or service.
You agree to defend, indemnify, and hold harmless VIZADZ, its owners, affiliates, officers, employees, and agents from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your content, ads, or offers; (b) your use or misuse of the Service; (c) your interactions or transactions with any other user or third party; (d) your violation of these Terms or any law; or (e) your violation of any third party’s rights.
You hereby indemnify and hold VIZADZ harmless from any unfortunate event, situation, or outcome arising from an ad, promotion, or user interaction — including loss of funds, financial loss, harm, injury, or damage to reputation — to the maximum extent permitted by law. This obligation survives termination of your account.
The Service, including any AI features and user content, is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy, reliability, or availability of ads or content. We do not guarantee that the Service will be uninterrupted, secure, or error-free, or that any ad or offer will be honored.
To the maximum extent permitted by law, VIZADZ and its affiliates are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, funds, or reputation, arising from or related to your use of the Service, any ad or promotion, or any interaction with another user — whether based in contract, tort, or otherwise, and even if advised of the possibility of such damages.
To the extent liability cannot be excluded, our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid VIZADZ in the twelve (12) months before the event giving rise to the claim, or (b) CAD $100. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case our liability is limited to the smallest amount permitted by law.
In limited circumstances, an authorised member of the VIZADZ team may temporarily access, view, or make changes to your account on your behalf — for example, to fix a problem you have reported, to provide hands-on setup or support, to enforce these Terms or our policies, to protect the safety or security of the Service or its users, or to comply with a legal obligation. This is called “Act-As”.
Act-As is a governed, exceptional action. It requires internal VIZADZ approval before it can occur, is limited to the specific, time-boxed actions needed, and every action is recorded in an audit log together with the staff member's identity and a stated reason.
You will be notified when access is granted and of the changes we make, both immediately and in a periodic summary, so you always know what happened. We will never see or use your password. You can review recent support access at any time from Account → Support access, and you may contact us to ask about, or object to, any action.
Your continued use of the Service constitutes your consent to this support-access practice as described here and in our Privacy Policy. Where your local law requires a different lawful basis or additional rights, those rights continue to apply.
We may suspend or terminate your account, with or without notice, for any violation of these Terms or where we reasonably believe it is necessary to protect the Service, our users, or third parties. You may delete your account at any time from Account → Danger zone. Sections that by their nature should survive termination (including User content licence, AI, Indemnification, Disclaimers, Limitation of liability, and Governing law) will survive.
Before filing any formal claim, you agree to first contact us at info@vizadz.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days. Most concerns can be resolved quickly this way.
If a dispute cannot be resolved informally, it will be handled by the courts identified under “Governing law & jurisdiction” below, unless mandatory local law provides you a different, non-waivable forum. To the extent permitted by law, you and VIZADZ agree that claims will be brought in an individual capacity and not as part of a class action.
VIZADZ currently operates in Canada. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles, and the courts of Ontario will have jurisdiction, subject to any non-waivable rights under your local consumer-protection law.
As VIZADZ expands to additional regions (for example cities in the United States or Europe), we may publish region-specific terms, notices, or addenda to comply with applicable local law (including U.S. state privacy laws and the EU GDPR/consumer directives). Where a region-specific term applies to you, it will control over the general terms to the extent of any conflict.
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice, and the “Last updated” date will change. Your continued use after changes take effect means you accept the updated Terms.
Questions? info@vizadz.com (general) or info@vizadz.com (legal/IP), or use the Contact page.
We use essential cookies to keep you signed in and the site working. Optional cookies help us measure how the site is used so we can improve it. See our Privacy Policy for details.